New York Plumbing, Heating & Cooling Corp.
Review Summary
- Negative: Overcharging, deceptive pricing, unprofessional and rude staff (especially a mechanic named Al and the secretary), poor customer service (including hanging up on customers and unavailable appointments), and failure to fix issues. Some reviews mention the company not showing up for appointments or sending unqualified personnel.
- Positive: Some customers were satisfied with the work and found the people honest and skilled.
- Mixed: One review mentioned good work at cheap rates, while others reported high upfront costs.
Reviews
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(30 reviews)
Angela Flores
People please don’t allow the “plumber at $200., and “helper at $125. Per hour” from this company! They are deceptive, charge for more hours than actuality! Just beware!
Ankita V
Al the mechanic is unprofessional, rude, and lacks customer service skills. He is not an accurate representation of the company.
Israel Perez
Worst customer service in the plumbing business. Contacted them regarding a boiler issue and the secretary that answered the phone was short and didn't allow me to finish what I was saying before she hung up on me. I called back and she made an excuse that she was on 3 other calls and that they were not available for appointments in the next 2 weeks. Take my advice, don't waste your time calling them. Such a big company, with all these pics posted of their vans, equipment and front of the business but they can't handle call volume or customers.
A
Horrible. Do not use. First, called a couple hours before appointment to say they were not going to make it. Then after I complained he finally showed up but it was not a plumber that could actually do any work. Just a supervisor that gave me the runaround on confusing/suspicious pricing. My drain was WORSE after he left and not fixed.
Hafiz Abid Hussain
They were doing good work at very cheap rate. I'm satisfied with their work.
Robert Zevon
Horribly unprofessional and rude. Left before job was even started. Would not recommend to my worst enemy. Van was non commercial. Scammers.
Dion wilson
These people quoted me a price of $450 just for the mechanic to show up (I’m 10 mins from their business address) without even knowing what my problem was.
James
Great honest people, master of the trade and would recommend in a heartbeat